Return and Exchange Policy

At Yeelight, we are dedicated to ensuring our customers have a seamless and enjoyable shopping experience. Here’s our return and exchange policy, designed with your satisfaction in mind:

Return Policy

1.Conditions for Return

• Products must be returned within 30 days from the date of delivery.
• Products must be in their original packaging, unused, and with all accessories included.
• A valid proof of purchase (order number, receipt) is required.

2.Non-returnable Items

Non-quality related return requests.

3.Return Process

• Contact our customer service team with your order number and reason for return.
• We will respond within 24 hours with return instructions, including the return address and a return authorization number.
• Ship the product back to us with the return authorization number and relevant documentation included in the package.

Exchange Policy

1.Conditions for Exchange

• Products must be exchanged within 30 days from the date of delivery.
• Items must be in their original packaging, unused, and with all accessories.
• A valid proof of purchase (order number, receipt) is required.
• Products must have a quality issue or have been incorrectly shipped.

2.Exchange Process

• Contact our customer service team with your order number and reason for exchange.
• We will provide instructions for the exchange process within 24 hours.
• Ship the product back to us with the exchange authorization number and relevant documentation included in the package.

Warranty Service

1.Warranty Period

All products come with a 2-year warranty, starting from the date of purchase.

2.Warranty Coverage

The warranty covers manufacturing defects and material issues.

3.Exclusions from Warranty

• Products beyond the warranty period.
• Damage from improper use, maintenance, or storage.
• Damage caused by unavoidable factors such as natural disasters.
• Non-original accessories.
• Unauthorized repairs or modifications.

After-sales Service

1.Technical Support

• Our team is available to provide guidance on product usage for any technical issues.
• For confirmed product quality issues, we will either deduct the value from your next order or send a replacement product.

We value your satisfaction and aim to resolve any issues quickly and efficiently. For any questions or assistance, please contact our customer service team.

Contact Information

Email: accounting@rspcanada.net

Phone: +1 604-326-8488

We are here to serve you and ensure your experience with Yeelight is exceptional!